Setting Up Your Salsify Account 

When you're added to a Salsify account, you will receive an email from inviting you to start using the platform.  If your company actively filters new email addresses to your spam folder, we recommend that you whitelist no-reply-cust@salsify.comSalsify will also use this email to deliver system notifications and updates.

If you are a system administrator, you can whitelist the Salsify domain. For non-system admins, here are some instructions for common email providers

Gmail: Add sender to contacts
Outlook: Mark as Safe Sender
Apple Mail: Add Contact
Yahoo Mail: Add Contact

If you don't use one of these systems and need help whitelisting Salsify, please speak with your email administrator.

Accept Your Invitation to Salsify

Open the email and click Accept Invitation.

You will be redirected to the registration screen.

Here, you should:

  1. Type your name as you'd like it to appear inside your Salsify account. 
  2. Type in a password. We recommend a password that's at least 15 characters.
  3. Retype the password to confirm it.
  4. Click Log In to finish the registration and begin using Salsify.

Note that on future sign ins, you'll use the email address where you received the invitation as your user ID, and the password you set here. You will have 10 attempts at each login to successfully enter your password or you will be temporarily locked out of Salsify for 15 minutes.

If you have trouble remembering your password, click here for help with resetting it.  Contact customer support if you need help with your user ID.

Browser Compatibility

Salsify supports the latest stable version of the following web browsers. 

  • Edge
  • Firefox
  • Chrome
  • Safari

Salsify has ended support for all versions of Internet Explorer.

Check with your browser vendor to determine the latest version available. If your browser is older than the minimum version, you may receive an error message when you try to access Salsify. Please update or contact your IT department for help updating your browser.

Whitelisting Salsify

If your company firewall is preventing access to Salsify, note the following information:

Salsify is hosted within Amazon Web Services and dynamically adds and removes servers. For this reason we cannot provide a static IP range for our application without providing all of Amazon Web Services. 

Instead, you can whitelist Salsify against * for port 443 (SSL / HTTPS delivery).

You should also whitelist to support uploading digital assets in Salsify.